Privacy Policy

Last updated: October 20, 2026

Introduction

Therapy By N operates https://therapybyn.com.au, including its online store and related products, treatments and services (the “Services”). Our website uses WordPress and WooCommerce.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, book a treatment or communicate with us.

Personal Information We Collect

Personal information means information that identifies you or could reasonably identify you. Depending on how you interact with us, we may collect:

  • Contact details: Your name, email address, phone number, and billing or delivery address.
  • Account information: Details you provide when creating an account, including your login information and preferences.
  • Transaction information: Details of your orders, bookings, payments, cancellations and refunds.
  • Communications: Information you provide through enquiries, emails, feedback or other communications.
  • Device and usage information: Your IP address, browser type, device information and website activity, including information collected through cookies.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you purchase, book, create an account or contact us.
  • Automatically when you use our website, through cookies and similar technologies.
  • From service providers involved in processing your payments, orders or bookings.

How We Use Personal Information

We use personal information to:

  • Process orders, payments, bookings, cancellations and refunds.
  • Deliver products and provide our services.
  • Manage customer accounts and preferences.
  • Respond to enquiries and provide customer support.
  • Send order confirmations, appointment reminders and service updates.
  • Maintain website security and improve our Services.
  • Meet applicable legal obligations and resolve disputes.

Cookies

Our website uses cookies and similar technologies to support features such as shopping carts, account logins and website preferences.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

How We Share Personal Information

We may share personal information with service providers that help us operate our business, including website hosting, payment processing, booking systems, email services and delivery providers.

We may also disclose information:

  • When you request or consent to the disclosure.
  • Where required or authorised by law.
  • Where legally permitted to protect our rights, customers or others.
  • In connection with a business sale or restructure, subject to applicable privacy requirements.

Payments

Online payments are processed through PayPal and Stripe. Therapy By N does not collect or store your full payment card details. These are handled directly by the payment providers in accordance with their own privacy policies.

We receive payment confirmations and transaction details needed to manage your orders, bookings and refunds.

Website Platform and Hosting

Our website uses WordPress and WooCommerce and is hosted by Verpex.

Verpex processes information as needed to host and maintain our website. Other connected providers may process information needed to support payments, bookings and related website functions.

Overseas Handling of Information

Although Therapy By N provides services only within Australia, third-party providers may store or process personal information overseas.

Where applicable, we take reasonable steps required by Australian privacy law in relation to overseas disclosures.

Security and Retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. However, no online system can guarantee complete security.

We retain information for as long as reasonably needed to provide our Services, maintain necessary records, meet legal obligations and resolve disputes. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to applicable recordkeeping requirements.

Access, Correction and Deletion

You can request access to, or correction of, personal information we hold about you by emailing therapybyn@gmail.com.

We may need to verify your identity before responding. We will respond within a reasonable period and explain any refusal where required by law.

You may also request deletion of your information. We will consider your request subject to applicable law and any records we need to retain.

Third-Party Websites

Our website may link to websites or services operated by third parties. Their handling of personal information is governed by their own privacy policies.
Please review those policies before providing information to them.

Children’s Information

Our website is not intended for children, and we do not knowingly collect their personal information through it. If you believe your child has provided personal information to us, please contact therapybyn@gmail.com to request its removal, subject to any legal retention requirements.

Privacy Enquiries and Complaints

If you have a privacy enquiry or complaint, email therapybyn@gmail.com with details of your concern. We will investigate and respond within a reasonable period.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or applicable requirements. The revised policy will be published on this page with an updated date.

Contact Us

Therapy By N
Website: https://therapybyn.com.au
Email: therapybyn@gmail.com
Business address: Acacia Gardens 2763