​Tuesday – Saturday: By Appointment Only
​Sunday- Monday Closed

​​For after-hours inquiries, skin advice, or booking requests, you can contact us via email at [therapybyn@gmail.com] or send a message via SMS 0452394693.We aim to respond within 24 hours.

​Appointments cancelled or rescheduled with less than 24 hours’ notice may forfeit the booking deposit.
Because Therapy by N operates as a 100% dedicated one-on-one studio, this policy ensures appointment times are preserved and allows us to offer availability to other waiting clients.

​​If you are running late, please notify us as soon as possible via text or call.
To maintain a peaceful experience and ensure complete privacy for the next client, late arrivals may result in a shortened treatment time, while still incurring the full treatment fee.

​​​No, Therapy by N operates strictly by appointment only.
This ensures every client receives 100% dedicated, uninterrupted one-on-one care in a private and serene environment.

​​​​To maintain our peaceful, private atmosphere and comply with clinical safety standards in our boutique studio, we ask that you attend your appointment alone.

​Because we prioritise bespoke, one-on-one clinical care, we do not cater to simultaneous group bookings.
However, back-to-back individual appointments can be arranged upon request.

​​You can easily reschedule or adjust your appointment by following the link in your booking confirmation email, or by contacting Niru directly via phone or email at least 48 hours prior to your scheduled time.

​Yes, a Comprehensive Dermal Consultation is highly recommended for all new clients.
This allows Nirusha to thoroughly analyse your skin barrier, review your medical history and current routine, and map out a safe, custom paramedical treatment plan.

​​Absolutely. Every treatment is customised to your skin barrier health.
Restorative therapies, such as our PHA Restoration & Glass Skin Facial are specifically designed to calm, strengthen, and repair sensitive, reactive, or compromised skin.

​​​Results vary depending on the specific treatment performed, your skin barrier health, and your homecare routine.
Instant hydra-glow facials deliver immediate radiance lasting 1–2 weeks, while advanced resurfacing peels and cosmetic laser rejuvenation stimulate long-term collagen synthesis, with cumulative improvements continuing over several months.

​​​​Selected soothing, hydrating, and barrier-supportive facials can be safely adapted for pregnancy and lactation.
However, active chemical peels, retinoids, and laser therapies are contraindicated. Please inform us of pregnancy or breastfeeding when booking so we can tailor a safe sessions.

​​​​​Because we offer limited daily sessions for 100% dedicated care, we recommend booking 1 to 2 weeks in advance to secure your preferred date and time.
If preparing for a special event, we recommend scheduling 7–14 days prior.

​​​​​​Discontinue active homecare ingredients (such as Retinol, AHAs/BHAs, or strong exfoliation) 3–5 days prior.
Avoid direct sun exposure and cosmetic injectables or waxing for 2 weeks prior. Arrive with a clean face if possible.

​​​​​​​Yes! For most initial visits, your consultation and bespoke first-stage treatment can be combined into a single session upon request.

​Downtime depends on the specific therapy performed.
Most of our restorative facials and PHA treatments have zero downtime, while medium-depth clinical resurfacing (such as the Deep-Sea Peel) involves 3–5 days of active flaking and shedding. Therapist will explain exact expectations before your session.

​​Focus on keeping the skin hydrated, protected, and calm.
Apply broad-spectrum SPF 50+ daily, avoid picking or scratching flaking skin, use a barrier-repair moisturiser, and avoid direct heat (saunas, hot showers, intense workouts) for 24–48 hours.

​​​You should pause strong active products (Retinol, Glycolic, Salicylic Acid) for 3–5 days before your appointment and 5–7 days after your treatment (or until full barrier recovery is reached) Therapist will provide personalised homecare guidance tailored to your skin.

​​​​We recommend avoiding strenuous exercise, sweating, steam rooms, or saunas for 24 to 48 hours post-treatment to prevent heat buildup, sweat entrapment, and irritation on newly resurfaced skin.